What is your shipping policy?

Flat rate shipping is calculated based on your location for standard shipping. Standard domestic shipping times differ on delivery location but typically are received between 3-8 business days.

Expedited shipping overnight shipping is available at checkout. Expedited shipping is normally overnight however in some rare cases such as mother nature’s unpredictable weather please allow up to 3 days for receipt. Expedited shipping only valid for domestic orders. Shipping rates and times vary for Canadian orders, please check international shipping policy and abide by local laws.

All packages are shipped via USPS unless otherwise noted.

We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided at checkout. In the case of returns due to customer error, the customer will be responsible for return shipping fees. We charge a flat $15.00 fee for shipments that we must reroute due to customer error.

How do I track my package?

Tracking numbers are available after the order has been processed. You will also receive an email with your order’s tracking information when shipped. Shipping is provided by USPS, unless otherwise specified. In that case we will notify you if we use a different carrier.

Do you require a signature?

We have been known in the past to require an adult signature upon delivery compliant with your states laws. Any requests to waive the signature requirement will absolve the shipper of delivery liability, and missing or stolen shipments that are confirmed as delivered will not be refunded or replaced.

Do you ship internationally?

For any orders outside US or Canada, please contact us to arrange your order. Contact us at hello@choiceblooms.com

We currently only ship to Canada and United States from our platform. We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to Canadian orders.

Lost, Damaged, or Stolen Package?

If the package shows delivered to your address but is missing you must report the lost to us at hello@choiceblooms.com within 2 weeks of placing your order (for domestic shipments) or 4 weeks of placing your order (for international shipments).

If the item is damaged- we require you to submit a minimum of (4) images of the damage to the item as well as the packaging it came in. Emailing us and saying your items are damaged with no image proof, will not get your items replaced or refunded. With physical images, this helps us submit insurance claims with the courier on your behalf.

Once we have received your package report, we will launch an inquiry with our carrier to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

Cancellations

Can I cancel my order?

Once an order has processed, it can’t be cancelled. If you need to change your order to add additional items, please contact us right away and we will try to accommodate you if your order has not been processed yet.

Returns

What is your refund policy?

We strive to exceed your expectations with every product you receive and have a rigorous quality control process in place for all of our items. But in the very rare case, your order came defective, damaged, or your unsatisfied, we will fully refund or exchange your UNUSED product within 14 days of delivery not inclusive of shipping costs. Please note we cannot accept returns on USED items, all sales are final.

The customer is responsible for shipping items back to us to process the return or exchange. We will arrange a label and deduct it from your refund or exchange amount.

Refunds are processed only AFTER all items and packaging in it’s original form are received back to us.

Return request

Our policy lasts 14 days. If 14 days have gone by since your purchase arrival, unfortunately, we can’t offer you a refund or exchange. Please contact us within 14 days if you require a refund.

If you do require a return for any reason, please contact us here for a return authorization number (RA#) BEFORE sending in your item back. Do NOT send back your item without a RA# first. If your item arrives to us without an assigned RA#, it will be be recycled and no refund will be provided sorry.

Once you received an email back from us with a RA #, in there you will also find return instructions.

You are responsible for shipping your item to us to process your return or exchange. We will arrange a label for you and deduct it from your refund or exchange amount.

Sale Items

All items marked sale have been reduced in price and cannot be returned for a refund, e-gift card or exchange. No refund will be provided sorry.